Processing times are 2-3 business days excluding weekends and holidays. Pre-sale items are 2 – 3 weeks.

Orders placed with Buy Now Pay Later (AfterPay, Klarna, Affirm, etc) may take 3-5 business days to process.

Free first class shipping is available on orders over $100 for US Shipping only.

Shipping charges are a flat rate until free shipping threshold has been met. 

Most Credit Cards, Paypal, Afterpay, Apple Pay, and Goggle Pay are accepted.

Once your order is completed, a confirmation email will be sent with a tracking number.  Tracking numbers are the buyers responsibility to check and make sure that delivery is on time.

If you have an account with us, you can view your tracking number and information in your account. 

The carrier may have placed your package in a safer location so be sure to check all doors, porches, decks, mailboxes, and the garage before contacting the carrier.  

If you live in an apartment, we suggest you check your front desk or mailroom, and parcel locker areas.

Occasionally, carriers may mark a package as delivered prior to dropping it off.  If you are unable to locate your package after 2 days, please contact the carrier. 

Please be sure to check with your neighbors and all house hold members to make sure they have not placed the package elsewhere. 

*How do I contact the carrier?  All items are shipped via USPS; contact your local post office with the tracking number provided in the shipping notification and they can further assist you in locating your package or get in touch with your delivery person.  

*For international orders, please contact your local delivery service.

If an order is returned to us due to an undeliverable address, inability to forward, or because the package was not picked up, a PayPal invoice will be sent to cover the reshipping cost at the customer’s request.

If no reshipment request or communication is received, a 10% restocking fee and the original shipping cost will be deducted, with the remaining balance issued as store credit.

Each of our listings contain a size chart. Sizing runs true to size for most items. Low Rise G-Strings run small due to their low rise fit. Further information can be found on the size chart page: https://microgigi.com/size-chart/

As August 1, 2023, returns are refunded in the form of store credit via Store Credit. An account must be created to receive store credit. 

All items must have tags and liners attached and received back to us within 15 days, which begins at the date of delivery according to tracking.  Please contact us within 3 days of receipt to begin exchange/return process.

Please review full policy here.

As of August 1, 2020, we are no longer accepting returns or exchanges on G-String Panties; no exceptions.

Final Sale Items (no returns or exchanges):

• G-Strings (all G-String panties)
• Sale Items
• All Accessories (items included in the accessory category)
• Items purchased with a 30% or more discount/coupon code
• Items purchased via Facebook or Instagram

Each order is provided with an itemized packing slip.

Email confirmations are sent for order processing (received) and order completed/shipped, sent with tracking information.

Each order will receive an email confirmation of the purchase.  If you have not received an email confirmation, please be sure to check your spam/ junk folders, also your email settings.  

If you have sent us an inquiry, but did not receive a response in 2 business days; be sure to check your spam/junk and promotional folders before sending us another email. Please keep in mind our business hours Monday – Friday 8am – 5pm PST.  Since we are small business, emails sent during the weekend may be address Monday morning or the following business for after hour emails. 

Be sure to add cs@microgigi.com to your approved email contacts.

TBD

Yes.  Please be sure to enter your full address for estimated delivery prices and time frames.  International orders are final sale. Please review our International page for further information prior to completing your purchase