Free first class shipping is available on orders over $100 for US Shipping only.

Most Credit Cards, Paypal, Afterpay, Apple Pay, and Goggle Pay are accepted.

Processing times are 2-3 business days excluding weekends and holidays. Pre-sale items are 2 – 3 weeks.

Orders placed with Buy Now Pay Later (AfterPay, Klarna, Affirm, etc) may take 3-5 business days to process.

US (approximate time frames): First Class US Shipping 3 – 5 business days. Priority Mail 2 – 3 business days. Express 1 – 3 business days.

International Shipping (approximate time frames): Priority Express mail 6 – 10 business days.  USPS can experience delays at anytime; please take this into account when placing your order. 

Signature Required on US Orders over $200:
As part of our commitment to ensuring the safe delivery of your packages, we typically require a signature upon receipt for orders $200 and more. However, we understand that this may not always be convenient for everyone. To waive the signature requirement, respond to your confirmation email with the request to waive the signature. 
*Please note that this requirement is merely an extra precaution to ensure the safe receipt of your package. However, it’s important to understand that once the package is delivered, any further issues regarding its delivery are beyond our control.

Economy Shipping and Free Shipping is First Class Mail; this is the slowest option.  Please take this into consideration when placing your order. Shipping times are not the same as processing times. 

We are not responsible for USPS delivery delays.

Yes, orders are also provided a packing slip that does not include costs or totals.

The carrier may have placed your package in a safer location so be sure to check all doors, porches, decks, mailboxes, and the garage before contacting the carrier.  

If you live in an apartment, we suggest you check your front desk or mailroom, and parcel locker areas.

Occasionally, carriers may mark a package as delivered prior to dropping it off.  If you are unable to locate your package after 2 days, please contact the carrier. 

Please be sure to check with your neighbors and all house hold members to make sure they have not placed the package elsewhere. 

*How do I contact the carrier?  All items are shipped via USPS; contact your local post office with the tracking number provided in the shipping notification and they can further assist you in locating your package or get in touch with your delivery person. 

Each of our listings contain a size chart. Sizing runs true to size for most items. Low Rise G-Strings run small due to their low rise fit. Further information can be found on the size chart page: https://microgigi.com/size-chart/

Not sure how to measure?

As August 1, 2023, returns are refunded in the form of store credit via a Micro Gigi gift card. An account must be created to receive store credit. 

All items must have tags and liners attached and received back to us within 15 days, which begins at the date of delivery according to tracking.  Please contact us within 3 days of receipt to begin exchange/return process.

Please review full policy here.

As of August 1, 2020, we are no longer accepting returns or exchanges on G-String Panties; no exceptions.

All items purchased via Instagram or Facebook are Final Sale. 
All Sale Items are Final Sale – No Returns or Exchanges 

Each order is provided with an itemized packing slip.

Email confirmations are sent for order processing (received) and order completed/shipped, sent with tracking information.

Each order will receive an email confirmation of the purchase.  If you have not received an email confirmation, please be sure to check your spam/ junk folders, also your email settings.  

If you have sent us an inquiry, but did not receive a response in 2 business days; be sure to check your spam/junk and promotional folders before sending us another email. Please keep in mind our business hours Monday – Friday 8am – 5pm PST.  Since we are small business, emails sent during the weekend may be address Monday morning or the following business for after hour emails. 

Be sure to add cs@microgigi.com to your approved email contacts.

By setting up an account, you can easily view current and past purchases. Tracking information is also saved with each order, so you will always have a reference point if you did not receive or deleted shipping confirmation emails. 

Added benefit – view your new loyalty rewards points!

Our Loyalty Program allows customers with accounts to earn 1 point per $1 spent. 

Minimum point requirement for points redemption is 500. 
New accounts receive an addition 100 points.
Complete your first purchase, receive an additional 100 points.
Points are available 24 hours after purchase.
Points earned will expire after 1 year of inactivity. 

Coupon Codes are customer’s responsibility and must be applied by the customer.
Discounts will not be applied by us after purchase.

Yes.  Please be sure to enter your full address for estimated delivery prices and time frames.  International orders are final sale. Please review our International page for further information prior to completing your purchase; information can be found here: https://microgigi.com/international-information/

Once your order is completed, a confirmation email will be sent with a tracking number.  Tracking numbers are the buyers responsibility to check and make sure that delivery is on time.

If you have an account with us, you can view your tracking number and information in your account. 

Unfortunately, we cannot make changes to orders once they are completed and in the processing stage. The order will need to be cancel and repurchased with the correct item(s).  We understand that this is may be frustrating, however, to insure you receive the correct item(s) and there is no miscommunication, this is the best way. 

We appreciate your understanding.