PO Box 4655 San Clemente, CA 92674

We’re open Monday – Sunday, 8 a.m. – 5 p.m. PST

We are a small business, weekend inquires may be addressed Monday morning.
Please do not send multiple inquires/emails for one order, allow at least 24 hours for us to respond. 

Send us an email – CS@MicroGigi.com

Please do not send us order inquires via Instagram or Facebook; order inquires will only be addressed by email.

Please read our FAQ questions before sending us an inqury.

Frequently Asked Questions

Please read our FAQ before sending us a message.

Free first class shipping is available on orders over $75 for US Shipping only.

Most Credit Cards, Paypal, Afterpay, Apple Pay, and Goggle Pay are accepted.

Processing times are 2-3 business days excluding weekends and holidays. Pre-sale items are 2 – 3 weeks.

Orders placed with AfterPay and Affirm may take 3-5 business days to process.

US (approximate time frames): First Class US Shipping 3 – 5 business days. Priority Mail 2 – 3 business days. Express 1 – 3 business days.

International Shipping (approximate time frames): Priority Express mail 6 – 10 business days.  USPS can experience delays at anytime; please take this into account when placing your order. 

Signature Required on US Orders over $200

Economy Shipping and Free Shipping is First Class Mail; this is the slowest option.  Please take this into consideration when placing your order. Shipping times are not the same as processing times. 

We are not responsible for USPS delivery delays.

Each of our listings contain a size chart. Sizing runs true to size for most items. Low Rise G-Strings run small due to their low rise fit. Further information can be found on the size chart page: https://microgigi.com/size-chart/

Not sure how to measure?

As August 1, 2023, returns are refunded in the form of store credit via a Micro Gigi gift card. An account must be created to receive store credit. 

All items must have tags and liners attached and received back within the 15 day policy, which begins at the date of delivery according to tracking.

As of August 1, 2020, we are no longer accepting returns or exchanges on G-String Panties; no exceptions.

All items purchased via Instagram or Facebook are Final Sale. 
All Sale Items are Final Sale – No Returns or Exchanges 

Please review full policy here.

Each order is provided with an itemized packing slip.

Email confirmations are sent for order processing (received) and order completed, sent with tracking information.

Each order will receive an email confirmation of the purchase.  If you have not received an email confirmation, please be sure to check your spam/ junk folders, also your email settings.  

If you have sent us an inquiry, but did not receive a response in 2 business days; be sure to check your spam/junk and promotional folders before sending us another email. Please keep in mind our business hours Monday – Sunday 8am – 5 pm PST.  Since we are small business, emails sent during the weekend may be address Monday morning. 

Be sure to add cs@microgigi.com to your approved email contacts.

By setting up an account, you can easily view current and past purchases. Tracking information is also saved with each order, so you will always have a reference point if you did not receive or deleted shipping confirmation emails. 

Added benefit – view your new loyalty rewards points!

Our Loyalty Program allows customers with accounts to earn 1 point per $1 spent. 

Minimum point requirement for points redemption is 500. 
New accounts receive an addition 100 points.
Complete your first purchase, receive an additional 100 points.
Points are available 24 hours after purchase.
Points earned will expire after 1 year of inactivity. 

Coupon Codes are customer’s responsibility and must be applied by the customer.
Discounts will not be applied by us after purchase.


Yes.  Please be sure to enter your full address for estimated delivery prices and time frames.  International orders are final sale. Please review our International page for further information prior to completing your purchase; information can be found here: https://microgigi.com/international-information/

Once your order is completed, a confirmation email will be sent with a tracking number.  Tracking numbers are the buyers responsibility to check and make sure that delivery is on time.

If you have an account with us, you can view your tracking number and information in your account. 

Unfortunately, we cannot make changes to orders once they are completed and in the processing stage. The order will need to be cancel and repurchased with the correct item(s).  We understand that this is may be frustrating, however, to insure you receive the correct item(s) and there is no miscommunication, this is the best way. 

We appreciate your understanding.